We stand behind our products and will replace defected items. We offer refunds on all in-stock items that are not on CLOSEOUT and returned within 14 days of receipt. This does not include shipping costs. Shipping costs are non-refundable. However, items must be returned unworn, in its original packaging, and with original tags attached. Please e-mail us at firstname.lastname@example.org or email@example.com or call 1.866.742.4685 or 704.593.1256 requesting a refund and you will be issued an RMA (Return Merchandise Authorization) number and more detail instructions. Please note you will be responsible for any return shipping costs. Please note we will not accept any refund requests after 14 days. NOTE: THERE ARE NO REFUNDS ON BULK ORDERS ONLY EXCHANGES.